Get help with sending an SR1 form
General queries
The Personal Independence Payment (PIP) team manage enquiries for SR1 forms sent online, by email or by post. They can help with things like:
- checking the progress of an SR1 form
- providing a copy of an SR1 form
- checking the progress of a benefit claim
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
Video relay service for British Sign Language (BSL) users - how to use the video relay service on mobile or tablet
All services are available Monday to Friday, 9am to 5pm
Help sending forms by email
Email form.e-sr1@dwp.gov.uk to request an electronic version of the SR1 form and fee form.
You must email from a secure email address
Help using the online service
The Send an SR1 medical evidence form team can help with things like:
- accessing the online service
- completing an SR1 form online
- investigating technical issues
Email online.sr1@dwp.gov.uk
We aim to respond within 3 working days.